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The Most Ethical and Trustworthy Rubbish Removal Service in Australia
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Thank you for taking the time to visit this page. Back in 2017, our business was born from the lack of professionalism in our industry, which even nowadays still has plenty of scammers and dodgy business owners. To show our commitment to always doing what is right, we came up with three guarantees that underline our efforts and back up each by $300 cash as an apology. Now, let’s dive in and go through the details about each of our amazing guarantees:
ETHICAL
- All of our trucks are carbon-neutral (the fuel they burn is offset) & tree is planted in Western Australia for each job. Both through our partner www.carbonneutral.com.au
- Nothing goes straight to landfill; all recyclable materials get recycled (73% of materials collected were recycled in 2022 and 76% in 2023, cumulative stats from our recycling partners)
- All employees are treated and paid fairly, including monthly bonuses based on KPIs and career growth, which leads to happiness and how they show up for our clients (2023 Audit - 100% of our staff would recommend Goodbye Junk as a great place to work, 95% in 2022)
- A commitment to constant improvement
TRANSPARENT
- Fixed and transparent pricing & no hidden fees (You get a fixed price upfront, and we only proceed after your approval)
- If we change your price after we agree on it - we pay up the $300 guarantee
- Encouraging customers to look into other options and get quotes from competitors and other suppliers to compare
- (This guarantee applies only to quotes/invoices provided after a site visit, unfortunately, it is impossible to quote accurately over the phone or based on photos)
PROFESSIONAL
- Prime Focus and Commitment to You
- We arrive on time (within the two-hour window we gave you)
- No mess, No damage (if we do, we organise and fix the damage we caused out of our pocket + pay up the $300 guarantee; you will have to provide evidence)
- Job completion within the agreed timeframe
- Polite and professional
Each of these 3 guarantees is backed up by $300 cash. If we break more than one, we pay you for each. But that has never happened - yet!
Our promise is that we will do our best to earn your trust.
Charlie & Nam, the Founders
How to reach out:
If you believe that we have broken any of the guarantees above, please send us an email stating what happened, noting your job/invoice/quote number and attaching photos where applicable. Please send that email to both of our Founders and Directors:
